Customer Success Leader, Southern Europe & DACH

Highlights

• Lead enterprise adoption of agentic AI transforming legal services.
• Own retention and expansion across strategic lighthouse accounts.
• Shape end-to-end customer experience with GTM and Product teams.

Ideal candidate

Empathetic, outcome-driven leader who thrives in fast-scaling Enterprise SaaS and loves coaching high-performing teams. Passionate about AI innovation and building deep, value-focused partnerships with large enterprise customers.

Requirements

• Proven experience leading high-performing enterprise customer success teams
• Background in late-stage or post-IPO Enterprise SaaS with strategic lighthouse accounts
• Expertise designing customer success strategies driving adoption, retention and expansion
• Strong hiring, coaching and talent development skills
• Exceptional communication and executive influence skills
• Ability to thrive in fast-scaling, dynamic environments
• Passion for technology and AI innovation