Customer Success Manager, Enterprise

Highlights

• Guide top APAC enterprises and leading law firms on their AI journey
• Drive Harvey integration into complex enterprise client workflows
• Evangelise LLMs to make Harvey a daily must-have product

What they offer

• Fully covered private hospital insurance plus extras
• Fertility, adoption and surrogacy support through Carrot
• Paid annual, sick and fully paid parental leave
• Daily in-office lunch, wellness memberships and commuting support
• Annual professional development support
• Monthly remote work allowance for home office and internet
• Four-week paid sabbatical after four years

Ideal candidate

Consultative, results-driven relationship builder with enterprise SaaS, big law, or top-tier consulting background. You thrive owning strategic accounts, influencing executives, and embedding AI into daily workflows with intensity and ownership.

Requirements

• Experience in Enterprise SaaS, legal (big law) or top-tier consulting with large-scale tech projects
• Excellent communication and strategic planning with stakeholder influence
• Results-driven with ability to prioritise competing tasks and demanding customers
• Consultative enterprise account management and executive stakeholder engagement
• Comfort driving adoption of complex AI/LLM tools
• Experience using data and CS platforms like Catalyst, Salesforce to track KPIs
• Collaborative, team-first, committed and proactive mentality