Customer Success Manager, Enterprise

Highlights

• Guide largest customers at elite law firms, Fortune 500s and asset managers.
• Lead integration of Harvey AI into daily workflows for maximum value.
• Shape product roadmap by relaying customer insights to Product teams.

What they offer

• Be at the forefront of AI technology directly impacting how customers operate and thrive
• Contribute to growth of rapidly-evolving Customer Success program and best-in-class playbooks
• Collaborative work environment that promotes growth, learning, and development

Ideal candidate

Strategic, executive-ready advisor with Enterprise SaaS, legal, or consulting background who thrives on change management, ruthless prioritization, and embedding AI into customer workflows.

Requirements

• Extensive background in strategic customer success or account management at Enterprise SaaS, legal or top-tier consulting firms
• History conducting change management and wide-scale adoption for large technology projects
• Excellent communication and strategic planning skills with ability to influence executive stakeholders
• Results-driven mindset with ability to ruthlessly prioritize competing tasks and demanding customers
• Collaborative and proactive with a team-first mentality