Customer Success Manager, Enterprise, APAC

Highlights

• Serve as strategic partner for enterprise clients across APAC deploying AI platform.
• Translate customer needs into product value to influence roadmap in APAC market.
• Shape how leading APAC law firms adopt AI at frontier of legal innovation.

Ideal candidate

Enterprise relationship builder who thrives owning complex accounts and partnering with senior legal leaders to drive AI adoption, combining analytical rigor with executive presence.

Requirements

• 5+ years in customer success, account management, or strategic consulting in enterprise SaaS
• Manage complex enterprise accounts with C-suite and senior legal stakeholders
• Use customer health data, usage metrics, and business KPIs to drive engagement
• Excellent communication and executive presence across technical and non-technical audiences
• Experience with legal clients, professional services, or AI/LLM products preferred
• Based in India with ability to travel across India