Customer Success Manager, Enterprise, APAC

Highlights

• Own end-to-end post-sales experience for high-value enterprise AI accounts.
• Drive AI adoption at leading Asia-Pacific law firms and enterprises.
• Shape APAC customer success playbooks in a rapidly growing market.

Ideal candidate

A strategic, customer-obsessed relationship builder who thrives with complex enterprise stakeholders and is passionate about driving measurable outcomes with frontier AI in legal services.

Requirements

• 5+ years in customer success, account management, or strategic consulting in enterprise SaaS
• Ability to manage complex enterprise accounts with C-suite and senior legal stakeholders
• Strong analytical skills using health data, usage metrics, and business KPIs
• Excellent communication and executive presence across technical and non-technical audiences
• Experience with legal clients, professional services, or AI/LLM products preferred
• Based in or willing to relocate to Singapore with ability to travel in APAC