Customer Success Manager, Enterprise, EMEA

Highlights

• Own value realization for top enterprises and leading law firms.
• Guide customers integrating AI into daily workflows of lawyers.
• Partner with Account Executives to renew and expand strategic partnerships.

Ideal candidate

Customer-obsessed relationship builder with 3-4+ years owning SaaS accounts who thrives in fast change, engages executives, and cares about transforming legal work with AI.

Requirements

• 3-4+ years in customer-owning roles at tech or SaaS platforms
• Adapting seamlessly in high-speed change and growth
• Strategic planning and revenue-based prioritization
• Managing customer-facing projects and timelines
• Running in-person meetings with executives
• Mapping an organization and influencing stakeholders
• Driving key customer metrics and outcomes
• Owning a revenue, expansion and renewal target
• Strong point of view and proactive self-management
• Working cross-functionally with Product and Sales teams