Customer Success Manager, Majors, EMEA

Highlights

• Guide Harvey's largest customers at elite law firms and Fortune 500s.
• Lead integration of frontier agentic AI into daily legal workflows.
• Shape Harvey's product roadmap as trusted advisor to premier clients.

What they offer

• Be at the forefront of AI technology directly impacting how customers operate and thrive
• Contribute to growth and direction of rapidly-evolving Customer Success program and playbooks
• Collaborative work environment that promotes growth, learning, and development

Ideal candidate

Strategic, executive-ready advisor with enterprise SaaS or legal/consulting background who thrives on change management, ownership, and turning elite clients into true champions of AI.

Requirements

• Extensive background in strategic customer success or account management in enterprise SaaS, legal or top-tier consulting
• History and comfort driving change management and wide-scale adoption for large technology projects
• Excellent communication and strategic planning skills with ability to influence stakeholders including executives
• Results-driven mindset with ability to prioritize competing tasks and demanding customers
• Collaborative, proactive team-first mentality