Customer Success Manager, Mid-Market

Highlights

• Own value realization for leading law firms and enterprises using agentic AI.
• Integrate Harvey into legal workflows and transform how law is practiced.
• Act as trusted advisor driving adoption, ROI, and account expansion.

Ideal candidate

A proactive, relationship-driven CSM with 3-4+ years in SaaS who thrives in fast change, loves partnering with lawyers and executives, and cares about driving measurable AI adoption and value.

Requirements

• 3-4+ years in customer-owning roles at tech or SaaS platforms
• Adapt seamlessly in high-speed change and growth
• Strategic planning and revenue-based prioritization
• Manage high volume of customer-facing projects and timelines
• Run in-person meetings with executives
• Map organizations and influence stakeholders
• Drive key customer metrics and outcomes
• Own revenue, expansion, and renewal targets
• Strong point of view and proactive self-management
• Work cross-functionally with Product and Sales teams