Customer Success Manager, Mid Market

Highlights

• Own value realization for top enterprises and leading law firms.
• Integrate agentic AI into daily workflows of lawyers and professionals.
• Shape the future of legal work while building a generational company.

Ideal candidate

Customer-obsessed operator who thrives in high-speed growth, builds executive trust, and is driven to embed AI into legal workflows.

Requirements

• 3-4+ years in customer-owning roles at tech or SaaS platforms
• Adapting seamlessly in the face of high-speed change and growth
• Strategic planning, revenue-based prioritization
• Managing a high volume of customer-facing projects and timelines
• Running in-person meetings w/ executives
• Mapping an organization and influencing stakeholders
• Driving key customer metrics and outcomes
• Owning a revenue, expansion, and renewal target
• Demonstrating a strong point of view and proactive self-management
• Working cross-functionally with Product and Sales teams