CX Data Analyst

Highlights

• Own analytics for Customer Experience as first Support Operations Data Analyst.
• Track cSAT, response times and QA scores to surface what drives support performance.
• Measure AI support impact and connect support signals to Product and Engineering.

What they offer

• Equity
• Bonus

Ideal candidate

A fast-moving, AI-native analyst who loves owning support data end-to-end and turning messy signals into clear action. You thrive solo, push back on vanity metrics, and care deeply about improving customer experience.

Requirements

• 3-5 years in analytics with at least 2 years in support operations, customer success operations or adjacent function
• Fluency in Zendesk or equivalent support platform data
• SQL proficiency with functions and joins across schemas
• Experience building and maintaining operational dashboards in Looker, Tableau, Sigma, Omni or equivalent
• Experience reporting for multiple audiences from frontline managers to executives
• Strong data storytelling and narrative skills
• Comfort operating solo and independently