CX Data Analyst

Highlights

• Own analytics for Customer Experience as the first Support Operations Data Analyst.
• Build self-serve dashboards tracking cSAT, TTR, QA scores and escalation rates.
• Measure AI-driven support impact to guide how tools are tuned and invested in.

What they offer

• Equity
• Bonus

Ideal candidate

Support operations analyst who thrives owning analytics solo and turning messy data into clear action. Moves fast, exercises strong judgment on what matters, and is driven to improve customer experience.

Requirements

• 3-5 years in analytics with at least 2 years in support operations, customer success operations, or adjacent function
• Fluency in support platform data such as Zendesk structure and limitations
• SQL proficiency including functions and joins across schemas
• Experience building and maintaining operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent
• Experience reporting for multiple audiences from frontline managers to executives
• Strong data storytelling with clear narratives
• Comfort operating solo and independently prioritizing work