CX Data Analyst

Highlights

• Own analytics for Customer Experience as first Support Ops Data Analyst.
• Build real-time dashboards tracking cSAT, response times and QA scores.
• Quantify AI support impact and connect signals to Product and Engineering.

What they offer

• Equity
• Bonus

Ideal candidate

A self-directed storyteller who thrives owning CX analytics solo and moves fast. You care about turning messy support signals into clear action for product and customers.

Requirements

• 3-5 years in analytics with at least 2 years in support operations or adjacent function
• Fluency in Zendesk (or equivalent) support platform data
• SQL proficiency including functions and joins across schemas
• Built and maintained operational dashboards in Looker, Tableau, Sigma, Omni or equivalent
• Reporting for multiple audiences from frontline managers to leadership
• Strong data storytelling with clear, actionable narratives
• Comfort operating solo at fast pace