CX Knowledge Specialist

Highlights

• Own the source of truth powering specialists and AI Support agent.
• Build AI-assisted workflows to keep knowledge current each release.
• Mine ticket and search signals to close knowledge gaps at source.

What they offer

• Equity
• Bonus

Ideal candidate

A strong writer and systems thinker with knowledge operations experience who loves turning complex product details into clear, retrievable content and thrives using data and AI to keep pace with weekly releases.

Requirements

• 5+ years of experience in knowledge management, support operations, technical writing, or content operations
• Hands-on experience with knowledge base platforms (Zendesk, Notion, or similar), including structuring, migrating, and maintaining content at scale
• Comfortable using LLMs in daily workflow to write, maintain, or improve content
• Systems thinker and strong writer who can turn complex technical details into clear, retrievable content
• Comfortable operating at pace where product changes weekly
• Uses data (ticket trends, search behavior, QA findings) to decide what to write or fix next
• Builds strong working relationships with cross-functional SMEs and gets content reviewed without direct authority