CX Specialist

Highlights

• Be the first line of support for customers and internal teams at Harvey.
• Help improve playbooks and knowledge base for AI transforming legal work.
• Grow from high-volume tickets toward complex support workflows over time.

What they offer

• Equity

Ideal candidate

Empathetic support professional with 2 years in SaaS who thrives in fast-paced, ambiguous startups. Organized, process-driven and eager to learn, you care about delivering accurate, high-quality customer experiences and growing toward technical support.

Requirements

• 2 years of professional experience in customer support at a SaaS company in the technology industry
• Experience with customer support platforms (e.g. Zendesk, Salesforce) and working fluency with AI tools
• Strong written communication skills calibrated to audience
• Comfort working in fast-paced, high-growth environment with competing priorities
• High process consistency and disciplined ticket hygiene
• Excellent organizational skills and attention to detail
• Comfort with ambiguity and sound judgment on routing and escalation
• Growth mindset and eagerness to learn technical concepts over time