CX Specialist

Highlights

• Help transform legal and professional services with agentic AI.
• Own a high volume of support tickets while meeting SLA targets.
• Contribute to FAQs and knowledge base to streamline support.

What they offer

• Equity

Ideal candidate

Empathetic support professional with 2 years in SaaS who thrives in fast-paced startups, stays organized under ambiguity, and is eager to grow technical skills while delivering exceptional customer care.

Requirements

• 2 years of professional experience in customer support at a SaaS company
• Experience with customer support platforms (e.g. Zendesk, Salesforce)
• Working fluency with AI tools (e.g. ChatGPT, Claude, Gemini)
• Strong written communication skills
• Comfort working in fast-paced, high-growth environment
• High process consistency and disciplined ticket hygiene
• Excellent organisational skills and attention to detail
• Comfort with ambiguity and sound judgment calls
• Growth mindset and eagerness to learn technical concepts