CX Specialist

Highlights

• Serve as first line of support for internal teams and external customers.
• Own high-volume non-technical ticket queue while meeting SLA targets.
• Contribute to FAQs and knowledge base to streamline recurring support.

What they offer

• Equity

Ideal candidate

Customer-centric support professional who thrives in fast-paced startups, stays calm under high ticket volume, and is eager to grow technically while delivering empathetic, high-quality service.

Requirements

• 2 years of professional experience in customer support at a SaaS company in the technology industry.
• Experience with customer support platforms (e.g. Zendesk, Salesforce) and working fluency with AI tools (e.g. ChatGPT, Claude, Gemini)
• Strong written communication skills calibrated to diverse audiences including law firm partners and internal stakeholders
• Comfort working in a fast-paced, high-growth environment with competing priorities and limited process documentation
• High process consistency with reliable workflow adherence and flagging playbook gaps
• Excellent organisational skills and attention to detail, including disciplined ticket hygiene
• Comfort with ambiguity and sound judgment to move forward without complete information
• Growth mindset and eagerness to learn technical concepts and build toward more complex support scope