Enterprise Customer Success Manager

Highlights

• Guide top enterprises and leading law firms through their journey with Harvey.
• Lead integration of Harvey into client workflows to drive seamless AI adoption.
• Act as trusted advisor transforming users into Harvey advocates within orgs.

What they offer

• Be at the forefront of AI technology directly impacting clients' businesses
• Contribute to growth and direction of rapidly-evolving Customer Success program
• Collaborative work environment that promotes growth, learning, and development

Ideal candidate

Experienced consultative advisor from enterprise SaaS, big law or top consulting who thrives on ownership, prioritization and collaboration and is passionate about embedding AI into daily legal work.

Requirements

• Background in Enterprise SaaS, legal (big law) or top-tier management consulting with experience managing large-scale technology projects
• Excellent communication and strategic planning skills with ability to influence stakeholders at various levels
• Results-driven with ability to ruthlessly prioritize competing tasks and demanding customers
• Committed, collaborative and proactive team player with team-first mentality