Enterprise Customer Success Manager

Highlights

• Guide top enterprises and law firms adopting Harvey's agentic AI platform.
• Lead strategic implementation to embed AI into client workflows.
• Turn users into advocates while driving adoption, ROI, and expansion.

What they offer

• Equity
• Uncapped commission
• Growth, learning and development culture

Ideal candidate

An experienced Enterprise SaaS, Big Law, or consulting professional who is consultative, communicative, and results-driven. You thrive owning demanding client relationships and care about making AI indispensable in professional work.

Requirements

• Background in Enterprise SaaS, legal (Big Law) or top-tier management consulting with large-scale technology project experience
• Excellent communication and strategic planning skills with ability to influence stakeholders at various levels
• Results-driven with ability to ruthlessly prioritize competing tasks and demanding customers
• Committed, collaborative and proactive team player with team-first mentality