Enterprise Customer Success Manager

Highlights

• Guide top enterprises and leading law firms through their Harvey journey.
• Lead integration of frontier agentic AI into client workflows and processes.
• Help define the future of knowledge work for legal and professional services.

What they offer

• Be at the forefront of AI technology directly impacting how clients operate and thrive
• Contribute to growth and direction of rapidly-evolving Customer Success program and playbooks
• Collaborative work environment promoting growth, learning and development

Ideal candidate

An experienced enterprise SaaS, big-law or consulting professional who is consultative, results-driven and collaborative, passionate about embedding AI into client workflows and driving measurable customer success.

Requirements

• Background in Enterprise SaaS, legal (big law) or top-tier management consulting
• Direct experience managing large-scale technology projects
• Excellent communication and strategic planning skills with ability to influence stakeholders
• Results-driven with ability to prioritize competing tasks and demanding customers
• Committed, collaborative and proactive team player with team-first mentality