Enterprise Customer Success Manager

Highlights

• Guide top enterprises and law firms to integrate agentic AI into workflows.
• Drive adoption of LLMs as a must-have daily product for legal teams.
• Shape Customer Success playbooks for a fast-scaling AI platform.

What they offer

• Equity
• Uncapped commission
• Forefront of AI technology with direct client impact
• Opportunity to shape Customer Success playbooks and processes
• Collaborative environment promoting growth, learning and development

Ideal candidate

Experienced enterprise SaaS or consulting-minded advisor who thrives owning strategic client relationships and driving adoption. Collaborative, proactive, and results-driven with passion for AI's impact on professional work.

Requirements

• Background in Enterprise SaaS, legal (big law) or top-tier management consulting
• Direct experience managing large-scale technology projects
• Excellent communication and strategic planning skills with ability to influence stakeholders
• Results-driven with ability to ruthlessly prioritize competing tasks and demanding customers
• Committed, collaborative and proactive team player with team-first mentality