Enterprise Customer Success Manager

Highlights

• Lead Harvey adoption across top enterprises and leading law firms.
• Embed agentic AI into client workflows to drive maximum ROI.
• Shape Customer Success playbooks for frontier legal AI platform.

What they offer

• Equity
• Uncapped commission
• Collaborative environment focused on growth and learning

Ideal candidate

Experienced Enterprise SaaS, Big Law, or top-tier consulting professional who thrives advising executives, prioritizing ruthlessly, and embedding AI into daily workflows to drive real client impact.

Requirements

• Background in Enterprise SaaS, legal (Big Law) or top-tier management consulting
• Direct experience managing large-scale technology projects
• Excellent communication and strategic planning skills with ability to influence stakeholders
• Results-driven, able to ruthlessly prioritize competing tasks and demanding customers
• Committed, collaborative and proactive team player with team-first mentality