Enterprise Customer Success Manager

Highlights

• Lead Harvey integration into top enterprises and leading law firms.
• Guide clients to adopt agentic AI as a daily must-have workflow.
• Turn user insights into product improvements with internal teams.

What they offer

• Be at the forefront of AI technology impacting client operations
• Opportunity to shape Customer Success playbooks and processes
• Collaborative environment promoting growth, learning and development
• Offers equity

Ideal candidate

An experienced enterprise SaaS or consulting-minded advisor who thrives owning demanding client relationships. Collaborative, proactive and results-driven, you care about driving AI adoption and business impact.

Requirements

• Background in Enterprise SaaS, legal (big law) or top-tier management consulting
• Direct experience managing large-scale technology projects
• Excellent communication and strategic planning skills with stakeholder influence
• Results-driven, able to prioritize competing tasks and demanding customers
• Committed, collaborative and proactive team-first mentality