Enterprise Customer Success Manager -EMEA (Arabic Speaking)

Highlights

• Own value realization for top enterprises and leading law firms.
• Guide customers integrating AI into daily legal workflows.
• Represent customer needs to shape the Harvey AI platform.

Ideal candidate

A proactive, executive-facing relationship builder with SaaS customer ownership experience who thrives amid rapid growth and cares deeply about realizing AI value for legal teams.

Requirements

• 3-4+ years in customer-owning roles at tech or SaaS platforms
• Adapting seamlessly in high-speed change and growth
• Strategic planning and revenue-based prioritization
• Managing customer-facing projects and timelines
• Running in-person meetings with executives
• Mapping organizations and influencing stakeholders
• Driving key customer metrics and outcomes
• Owning revenue, expansion and renewal targets
• Strong point of view and proactive self-management
• Working cross-functionally with Product and Sales teams