Enterprise Customer Success Manager, Tokyo

Highlights

• Founding in-market CSM shaping customer success in Japan from Tokyo.
• Partner with leading firms like Mori Hamada and Mitsubishi Corporation.
• Drive adoption of agentic AI to transform legal knowledge work.

Ideal candidate

A strategic, relationship-driven enterprise CSM who thrives in founding roles and loves partnering with senior legal leaders to drive adoption and measurable outcomes with cutting-edge AI.

Requirements

• 5+ years in customer success, account management or strategic consulting in enterprise SaaS/technology with real account ownership
• Enterprise experience managing complex multi-stakeholder accounts including senior legal and executive leadership
• Strong analytical skills using customer health data, product usage metrics and business KPIs
• Executive presence and storytelling to influence technical and non-technical audiences
• Native-level Japanese and strong business English
• Based in Tokyo with ability to travel within APAC as needed
• Experience with legal, professional services or regulated clients, or AI/LLM products (preferred)