Global CX Workforce Manager

Highlights

• Build and own global workforce planning for 24/7 support across AMER, EMEA, APAC.
• Turn growth, launches, and seasonality into staffing, scheduling, and hiring plans.
• Measure how AI, chatbots, and automation reshape support capacity needs.

What they offer

• equity
• bonus

Ideal candidate

A hands-on workforce planning builder who loves turning messy growth signals into clear staffing plans and thrives partnering globally to protect service quality while scaling efficiently.

Requirements

• Experience with SQL, BI tools, Zendesk, or workforce-management platforms strongly preferred
• Judgment to distinguish temporary coverage gaps from structural headcount needs
• Experience measuring impact of automation, AI, self-service and workflow changes on staffing
• Strong cross-functional leadership driving global practices through regional leaders
• Excellent written and verbal communication translating assumptions into executive recommendations