GTM Lead System Administrator

Highlights

• Own the CX systems powering the full customer journey from pilot to renewal.
• Design scalable workflows and automation that keep operations reliable as we scale.
• Build dashboards behind executive reporting on support performance and health.

What they offer

• Equity
• Bonus

Ideal candidate

A proactive systems owner who thrives on turning complex support operations into simple, scalable workflows and partners closely with CX leaders to drive reliability and continuous improvement.

Requirements

• Experience administering Zendesk in a high-volume, multi-team environment with triggers, automations, routing, fields, forms, views, macros and SLAs
• Zendesk Administrator certification (Support Admin Expert or equivalent)
• Experience with sandbox testing, controlled deployment and change documentation
• Experience building Zendesk integrations with CRM via iPaaS (Workato preferred), APIs or webhooks
• Working knowledge of Salesforce as an integration partner including objects, field mapping and sync patterns
• Experience building reporting and dashboards in Zendesk Explore or similar
• Experience with Planhat, Gainsight, Catalyst or similar or ability to ramp quickly on new CX tools
• Strong documentation habits including runbooks and change records
• Ability to manage multiple initiatives independently and translate workflows into scalable configurations
• Fluency with AI tools including Zendesk AI to build, automate and troubleshoot