GTM Lead System Administrator

Highlights

• Own and scale CX systems powering the full journey from pilot through renewal.
• Partner directly with Support and CX leadership to drive operational improvements.
• Shape a growing CX stack while improving reliability, automation, and governance.

What they offer

• Equity
• Bonus

Ideal candidate

A systems-minded CX operator who thrives owning platforms end-to-end and turning operational needs into scalable, reliable workflows. You care about governance, documentation, and partnering closely with support leaders to improve the customer journey.

Requirements

• Deep Zendesk expertise in high-volume, multi-team environment across triggers, automations, routing, fields, forms, views, macros and SLAs
• Zendesk Administrator certification (Support Admin Expert or equivalent)
• Experience with sandbox testing, controlled deployment and change documentation
• Experience building Zendesk integrations with CRM or adjacent systems via iPaaS (Workato preferred), APIs or webhooks
• Working knowledge of Salesforce as integration partner (objects, field mapping, sync patterns)
• Experience building reporting and dashboards in Zendesk Explore or similar tool
• Experience with Planhat, Gainsight, Catalyst or similar, or ability to ramp quickly on new CX tools
• Strong documentation habits, including runbooks and change records
• Ability to translate operational workflows into scalable configurations and communicate with technical and non-technical partners
• Ability to manage multiple initiatives independently
• Fluency with AI tools (including Zendesk AI and general-purpose assistants) to build, automate and troubleshoot