Majors Customer Success Manager

Highlights

• Guide Harvey's largest customers across elite law firms and Fortune 500s.
• Embed agentic AI into daily workflows to transform critical knowledge work.
• Shape product roadmap by channeling enterprise customer insights to Product.

What they offer

• At the forefront of AI technology and innovation with direct customer impact
• Opportunity to shape Customer Success program, playbooks and processes
• Collaborative environment promoting growth, learning and development
• Equity

Ideal candidate

A consultative, executive-facing relationship builder from top-tier consulting or enterprise SaaS who thrives on large-scale adoption, owning account health and turning elite customers into champions.

Requirements

• Background in management consulting or technology advisory at top-tier firm, or strategic customer success/account management in Enterprise SaaS or legal environment
• Experience leading change management and wide-scale adoption for large technology projects
• Excellent communication and strategic planning skills with ability to influence stakeholders including executives
• Results-driven mindset with ability to prioritize competing tasks and demanding customers
• Collaborative, proactive team-first mentality
• Able to travel up to 25% of the time