Majors Customer Success Manager

Highlights

• Guide largest customers at elite law firms, Fortune 500s and asset managers.
• Lead strategic AI integration into daily workflows to maximize value.
• Shape product roadmap by relaying customer insights to Product teams.

What they offer

• Equity
• Opportunity to shape Customer Success playbooks and program direction
• Collaborative environment supporting growth, learning and development

Ideal candidate

Consultative, executive-ready advisor with enterprise SaaS or top-tier consulting roots who thrives on change management and owning large strategic relationships. You care about customer impact, ruthless prioritization, and team-first collaboration.

Requirements

• Background in management consulting / technology advisory at a top-tier firm or strategic CSM / account management in Enterprise SaaS or legal (Big Law or in-house)
• Track record leading change management and wide-scale adoption for large technology projects
• Excellent communication and strategic planning with ability to influence stakeholders including executives
• Results-driven with ability to ruthlessly prioritize competing tasks and demanding customers
• Collaborative, proactive team-first mentality