Majors Customer Success Manager (Asset Management)

Highlights

• Lead AI implementation programs for elite law firms and asset managers.
• Embed Harvey into everyday legal workflows and drive lasting change.
• Shape product roadmap as trusted advisor to major strategic accounts.

What they offer

• Ownership of AI implementation programs with leading legal and business organizations
• Opportunity to build lasting customer relationships with measurable impact over time
• Close collaboration with product and specialist teams with input into technology evolution

Ideal candidate

A strategic, executive-ready advisor who thrives on leading complex transformations and building trusted relationships with senior leaders at top law firms and asset managers, passionate about AI's practical impact.

Requirements

• Track record turning business goals into executable plans and managing multiple workstreams to delivery
• Experience helping organizations adopt new technology and change established ways of working
• Ability to earn credibility with senior executives while working hands-on with end users
• Strong analytical and commercial judgment to assess value and spot retention risks early
• Collaborative, proactive approach with ability to prioritize across demanding portfolio and ambiguity