Majors Customer Success Manager
Harvey AI · New York
CHECKED 8H AGO
Applied AIonsite$180k–$210k
At a glance
Highlights
- Guide elite law firms and Fortune 500s through Harvey AI adoption.
- Lead strategic integration of agentic AI into daily legal workflows.
- Shape product roadmap by relaying insights from major customers.
What they offer
- Equity
- Frontier AI impact on customer businesses
- Shape Customer Success playbooks and processes
- Collaborative environment focused on growth and learning
Ideal candidate
Consultative, executive-ready advisor from top-tier consulting or enterprise SaaS who thrives driving large-scale adoption and embedding AI into daily work at elite firms.
Requirements
- Background in management consulting or tech advisory at top-tier firm, or strategic enterprise SaaS / legal customer success
- Proven change management and wide-scale adoption for large technology projects
- Excellent communication, strategic planning and executive stakeholder influence
- Results-driven prioritization across competing tasks and demanding customers
- Collaborative, proactive team-first mentality
- Travel up to 25%
Lab profile
About Harvey AI
Builds frontier agentic AI platform transforming legal and professional services knowledge work.
What they build
- Enterprise AI platform for legal services
- Agentic workflows for professional knowledge work
Known for
- Frontier agentic AI
- Enterprise-grade platform
- Deep legal domain expertise