Manager, CX Knowledge & Enablement

Highlights

• Build the knowledge infrastructure powering human and AI-assisted CX.
• Define what support readiness means from onboarding through mastery.
• Own the quality system linking support insights back into knowledge.

What they offer

• Equity
• Bonus

Ideal candidate

Builder-leader with a point of view on AI-assisted support who thrives in ambiguity. You love designing knowledge systems and coaching teams to handle complex, high-stakes customer work.

Requirements

• Experience launching, managing, and improving knowledge or training platforms
• Data-driven approach to defining success metrics and measuring ramp, quality, and resolution outcomes
• Strong instructional design range across formats, audiences, and tenure levels
• Experience adapting content rapidly in fast product release cycles
• Deep familiarity with AI-assisted support workflows for complex technical issues
• Experience building content for AI systems as well as people
• Strong cross-functional partnership across Product, Engineering, AI, and GTM
• Excellent communication skills with org-wide credibility