Manager, CX Knowledge & Enablement

Highlights

• Lead the new CX enablement team and own knowledge infrastructure end to end.
• Architect structured knowledge reliable for both humans and AI-assisted work.
• Build release-to-readiness loop converting product ships into team readiness.

What they offer

• equity
• bonus

Ideal candidate

Hands-on enablement leader with a point of view on AI-assisted support who loves building systems from scratch and developing CX specialists to handle complex issues with confidence.

Requirements

• Experience launching, managing, and improving knowledge or training platforms with measurable operational improvement
• Data-driven approach to defining success metrics and measuring ramp, quality, and resolution outcomes
• Strong instructional design range across formats, audiences, tenure levels, and learning preferences
• Experience working in fast release cycles and adapting content rapidly
• Deep familiarity with AI-assisted support workflows for complex technical customer issues
• Experience building content for AI systems as well as people
• Strong cross-functional partnership across Product, Engineering, AI, and GTM
• Excellent communication skills with credibility across the organization