Manager, CX Knowledge & Enablement

Highlights

• Own knowledge infrastructure serving both human and AI consumers.
• Build release-to-readiness loop with Product ahead of ticket volume.
• Lead new Enablement team owning onboarding, training and quality.

What they offer

• equity
• bonus

Ideal candidate

A hands-on enablement leader with a point of view on AI-assisted support who loves building systems from scratch and developing CX specialists to handle complex issues with confidence.

Requirements

• Experience launching, managing, and improving knowledge or training platforms with measurable operational improvement
• Data-driven approach to measuring ramp, quality, and resolution outcomes
• Strong instructional design range across formats, audiences, and tenure levels
• Experience adapting content rapidly in fast release cycles
• Deep familiarity with AI-assisted support workflows for complex technical issues
• Experience building content for AI systems as well as people
• Strong cross-functional partnership across Product, Engineering, AI, and GTM
• Excellent communication skills with credibility across the organization