Mid-Market Customer Success Manager

Highlights

• Guide 40+ mid-market clients adopting AI into legal workflows.
• Design scalable 1:many playbooks for efficient mid-market growth.
• Shape Customer Success strategy for frontier agentic AI platform.

Ideal candidate

Empathetic, structured collaborator from legal or SaaS with high-volume client experience who thrives on prioritizing, influencing stakeholders, and turning users into advocates for AI.

Requirements

• Experienced professional from legal or SaaS background managing high volume of clients or cases
• Excellent communication and strategic planning skills to influence stakeholders
• Results-driven prioritizer able to manage competing tasks and demanding customers
• Empathetic, structured, motivated team player with collaborative, team-first mindset
• Experience with Salesforce and Catalyst preferred