Mid-Market Customer Success Manager (Chicago)

Highlights

• Guide 40+ mid-market clients integrating agentic AI into legal workflows.
• Design scalable 1:many playbooks shaping the future of legal work.
• Lead strategic implementation to maximize ROI from Harvey AI solutions.

What they offer

• Chance to be at forefront of AI innovation impacting client operations
• Opportunity to shape Customer Success program with best-in-class playbooks
• Collaborative environment promoting growth, learning and development

Ideal candidate

Empathetic, structured consultant from legal or SaaS who thrives managing many relationships, ruthlessly prioritizes, and is passionate about embedding AI into daily legal work.

Requirements

• Experience from legal firms or SaaS managing high volume of clients/cases
• Excellent communication and strategic planning with stakeholder influence
• Results-driven and able to ruthlessly prioritize competing tasks
• Empathetic, structured, collaborative team player with team-first mentality
• Experience with Salesforce and Catalyst preferred