Mid-Market Customer Success Manager (Dallas)

Highlights

• Guide 40+ mid-market clients to adopt Harvey AI in daily workflows.
• Design scalable 1:many playbooks to serve mid-market customers efficiently.
• Turn users into Harvey advocates while driving adoption and ROI.

What they offer

• Opportunity to work at forefront of AI technology and innovation
• Contribute to growth and direction of Customer Success program
• Collaborative environment that promotes growth, learning and development

Ideal candidate

Empathetic, structured relationship-builder from legal or SaaS who thrives managing many accounts at once, ruthlessly prioritizes, and is energized by enabling customers with cutting-edge AI.

Requirements

• Background in legal firms or SaaS managing high volume of clients or cases
• Excellent communication and strategic planning with stakeholder influence
• Results-driven with ability to ruthlessly prioritize competing demands
• Empathetic, structured, motivated collaborator with team-first mentality
• Experience with Salesforce and Catalyst preferred