Mid-Market Customer Success Manager (San Francisco)

Highlights

• Guide 40+ mid-market law firms adopting Harvey AI in daily workflows.
• Design scalable 1:many playbooks and automation for efficient growth.
• Transform knowledge work with frontier agentic AI for legal services.

What they offer

• Be at the forefront of AI technology directly impacting client businesses
• Contribute to growth and direction of Customer Success program and playbooks
• Collaborative environment promoting growth, learning and development

Ideal candidate

Empathetic, structured SaaS or legal professional who thrives managing many clients, prioritizes ruthlessly, and loves enabling users to make AI a must-have.

Requirements

• Experience from legal firms or SaaS organizations managing a high volume of clients
• Excellent communication and strategic planning skills with ability to influence stakeholders
• Results-driven with ability to ruthlessly prioritize competing tasks and demanding customers
• Empathetic, structured, motivated and collaborative team-first mentality
• Experience with Salesforce and Catalyst preferred