Mid-Market Customer Success Manager (Toronto)

Highlights

• Lead integration of Harvey AI into client workflows for maximum value.
• Design scalable 1:many solutions impacting mid-market customers at scale.
• Evangelize LLMs to drive daily adoption as a must-have product.

What they offer

• Chance to be at forefront of AI technology directly impacting clients' businesses
• Opportunity to shape Customer Success program and build best-in-class playbooks
• Collaborative environment that promotes growth, learning, and development

Ideal candidate

Empathetic, collaborative CSM from SaaS or legal who thrives owning 40+ relationships, prioritizes ruthlessly, and loves turning users into AI advocates.

Requirements

• Experience from legal firms or SaaS organizations managing high volume of clients/cases
• Excellent communication and strategic planning skills with stakeholder influence
• Results-driven and able to ruthlessly prioritize competing tasks and customers
• Empathetic, committed, structured, motivated team player with team-first mentality
• Experience with Salesforce and Catalyst preferred but not required