Program Manager, Customer Education

Highlights

• Run global product and legal AI education webinars across AMER, EMEA, APAC.
• Design role-based programs moving legal professionals from onboarding to daily use.
• Develop ready-to-run Harvey workshops with slides, exercises, and guides.

What they offer

• Equity
• Bonus

Ideal candidate

Versatile customer education builder who brings structure and calm to fast-moving products and loves turning complex AI workflows into polished, practical learning for legal professionals.

Requirements

• Four or more years managing customer education, enablement, or training programs, preferably at a B2B technology company
• Experience supporting cross-functional colleagues with curriculum and content for their programs
• Portfolio showing program and visual design work
• Experience running live training programs, such as a global webinar series
• Command of instructional design methods and adult learning theory
• Strong visual design skills in Figma, Claude, Google Slides, or similar tools
• Hands-on experience with at least one LMS or customer academy platform
• Clear, precise writing for professional audiences
• Working knowledge of generative AI and how legal professionals use it
• Confident facilitation for large virtual audiences
• Strong organization and sound judgment in prioritizing competing requests