Program Manager, Customer Education

Highlights

• Run a global webinar series on product and legal AI for law firms worldwide.
• Build ready-to-run Harvey workshops with slides, exercises and guides.
• Turn product releases into practical lessons that move lawyers to daily use.

What they offer

• Equity
• Bonus

Ideal candidate

A versatile builder and calm facilitator who loves teaching professionals and turning complex AI workflows into clear, polished learning experiences.

Requirements

• 4+ years managing customer education, enablement, or training programs, preferably at a B2B tech company
• Experience supporting cross-functional colleagues with curriculum and content for their programs
• Portfolio showcasing program and visual design work
• Experience running live training programs such as a global webinar series
• Command of instructional design methods and adult learning theory
• Strong visual design skills in Figma, Claude, Google Slides or similar
• Hands-on experience with an LMS or customer academy platform
• Clear, precise writing for professional audiences
• Working knowledge of generative AI and how legal professionals use it
• Confident facilitation for large virtual audiences
• Strong organization and judgment prioritizing competing requests