Program Manager, Product Systems and Insights

Highlights

• Own Voice of Customer program turning scattered feedback into trusted product input.
• Run core EPD rituals from planning cycles to roadmap and monthly reviews.
• Own end-to-end bug lifecycle from severity standards to resolution tracking.

What they offer

• equity
• bonus

Ideal candidate

Systems-minded operator who creates clarity from chaos and loves building from a blank slate. You thrive aligning Product, Engineering and GTM around customer signal and operational rhythm.

Requirements

• 5+ years in program management, product operations, or related operational role at high-growth tech or SaaS company
• Built processes and programs from scratch and scaled them
• Hands-on experience running bug triage or incident/defect management across Engineering and Support
• Experience designing and facilitating product development rituals with senior engineering and design leaders
• Deep fluency with feedback, ticketing, and data tooling and owning taxonomy and systems
• Ability to translate messy qualitative and quantitative input into clear, structured outputs
• Proven ability to drive alignment across CS, Support, Sales, Product, and Engineering without direct authority
• Experience with AI-native or highly technical products is a plus