Scaled Customer Success Manager

Highlights

• Own full renewals lifecycle across high-volume portfolio to drive retention.
• Lead QBRs and value reviews to embed AI deeply into customer workflows.
• Shape scalable CS playbooks at intersection of AI innovation and value.

What they offer

• Equity

Ideal candidate

Commercial, data-driven CSM with 3+ years in SaaS who thrives on high-volume books, loves embedding AI into workflows, and operates with ownership and intensity in fast-paced environments.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a renewals-focused role within Enterprise SaaS, legal technology, or management consulting.
• Demonstrated track record of managing a high-volume book of business and consistently meeting or exceeding retention and expansion targets.
• Strong commercial acumen with experience owning renewals conversations and identifying upsell or expansion opportunities within existing accounts.
• Excellent communication and strategic planning skills, with the ability to engage stakeholders at multiple levels and deliver polished QBRs and value reviews.
• Data-driven mindset with experience leveraging customer health metrics, adoption data, and CS platforms to inform strategy.
• Collaborative, proactive disposition with a team-first mentality and comfort operating in a fast-paced, ambiguity-rich environment.