Senior or Staff User Researcher

Highlights

• Lead research strategy for AI products reshaping how legal work gets done.
• Study how legal professionals work to translate needs into product recommendations.
• Partner with Product and Design to influence roadmaps with user insights.

What they offer

• Equity
• Bonus

Ideal candidate

A strategic, low-ego researcher energized by ambiguous AI problems who partners deeply to shape product direction with rigorous, compelling user insights.

Requirements

• 5+ years of user research experience for digital products in fast-paced, high-growth or technically complex environments
• Bachelor's degree in Psychology, HCI, Human Factors, Cognitive Science or related field required, advanced degree preferred
• Track record of portfolio-level impact integrating qualitative and quantitative insights into design and product strategy
• Demonstrated ability to navigate and simplify ambiguous problem spaces while maintaining high execution bar
• Exceptional storytelling and communication skills to influence cross-functional partners
• Experience building or customizing internal tooling to accelerate insights
• Strong design and product judgment and business acumen
• Collaborative, low-ego approach to help teams move quickly and inclusively
• Experience researching AI-powered products and assessing conversational experiences