Technical CX Specialist

Highlights

• Serve as frontline support for enterprise customers using frontier agentic AI.
• Troubleshoot AI quality, app access, APIs, auth, and error logs for clients.
• Document feedback and build FAQs to improve product and support processes.

What they offer

• Comprehensive 4-week onboarding and training program
• Professional development stipend
• Opportunities to work on cross-functional CX projects

Ideal candidate

Empathetic problem-solver experienced supporting enterprise customers who loves untangling complex issues and explaining them clearly. Thrives in fast-paced, customer-obsessed teams and cares about continuous learning.

Requirements

• 3+ years in fast-paced technical support delivering premium support to enterprise customers for AI-driven products
• Exceptional empathy and communication skills with ability to explain complex technical concepts
• Strong problem-solving and critical-thinking abilities
• Highly organised and adaptable managing multiple priorities
• Solid understanding of APIs with ability to troubleshoot API-related concepts
• Proficiency with customer support tools and CRM systems
• Collaborative team player with positive cross-functional relationships
• Passion for learning and continuous improvement