Technical CX Specialist

Highlights

• Serve as frontline support for enterprise customers using agentic AI platform.
• Troubleshoot AI output quality, login errors, and authentication issues.
• Help refine support processes, FAQs, and knowledge base articles.

What they offer

• Equity
• Bonus

Ideal candidate

Empathetic, organized problem-solver who thrives in fast-paced settings and cares deeply about delivering seamless white-glove experiences for enterprise customers.

Requirements

• 3+ years proven experience in a technical support role, in a fast-paced environment providing "white glove" or "premium support" to large enterprise customers for AI-driven products
• Exceptional empathy and a genuine desire to help and connect with customers.
• Strong problem-solving skills, with the ability to think creatively and resolve complex issues.
• Excellent organisational skills, capable of managing multiple tasks and priorities effectively.
• Strong communication skills, both written and verbal, with the ability to convey complex information in an understandable manner.
• Understanding of APIs, and ability to explain complex API concepts to both technical and non-technical customers.
• Familiarity with customer support tools and CRM systems; experience with Intercom is a plus.
• Ability to work collaboratively in a team environment and build positive working relationships across departments.
• A passion for learning and personal growth, with a commitment to staying informed about industry trends and best practices.