Technical CX Specialist, EMEA

Highlights

• Frontline support helping top legal, tax and finance firms get most from Harvey.
• Own technical issues from first response through root cause for enterprise customers.
• Help build agentic AI reshaping critical knowledge work for decades.

Ideal candidate

Empathetic problem-solver who thrives in ambiguity and fast-moving teams. You take ownership, stay calm juggling priorities, and care deeply about giving enterprise customers white-glove support.

Requirements

• 3+ years in technical support in fast-paced environment providing white-glove support to large enterprise customers for AI-driven products
• Exceptional empathy and genuine desire to help and connect with customers
• Strong problem-solving skills with ability to resolve complex issues creatively
• Excellent organisational skills managing multiple tasks and priorities
• Comfortable with ambiguity with track record of taking ownership
• Strong written and verbal communication explaining complex information clearly
• Understanding of APIs and ability to explain API concepts to technical and non-technical customers
• Familiarity with support tools and CRM systems; Zendesk, Salesforce a plus
• Collaborative team player building positive relationships across departments
• Passion for learning and staying informed on industry trends and best practices