IT Support Specialist

Highlights

• Be first line of defence for employee tech experience in UK or German office.
• Keep endpoints, meeting rooms and tools running so teams stay productive.
• Enable engineers building AI capabilities that protect our democracies.

What they offer

• Competitive compensation and VSOP options
• Relocation support
• Social and education allowances
• Regular company events and all-hands across Europe
• Hands-on onboarding program building internal tooling

Ideal candidate

A mission-driven, customer-first problem-solver with IT support experience who thrives in fast-moving environments, stays calm juggling priorities, and cares deeply about democracies' right to defend themselves.

Requirements

• 3+ years in IT support, ideally with L2/L3 responsibilities in fast-moving environment
• Hands-on support for macOS, Windows and iOS, plus identity, endpoint and SaaS troubleshooting
• Ability to prioritize multiple competing tasks calmly in dynamic environment
• Proactive, customer-first mindset with strong communication skills
• Alignment with values: ownership, initiative, mission dedication, speed and inclusiveness
• Strong belief in democracies' right to defend sovereignty through deterrence capabilities
• Nice to have: M365 including Entra ID, Exchange and SharePoint
• Nice to have: MDM tools like Intune, Jamf and JumpCloud
• Nice to have: PowerShell or Python automation and hands-on networking