Enterprise Customer Success Manager — UK, Remote Contract

Highlights

• Own a book of Enterprise accounts across EMEA focused on French customers.
• Guide customers from immediate wins to strategic, scaled video operations.
• Run value-focused business reviews proving ROI and unlocking expansion.

What they offer

• High ownership, autonomy and accountability for customer outcomes
• First UK CS hire helping define Enterprise CS across EMEA
• Opportunity to work with top global companies on video transformation

Ideal candidate

A customer-obsessed, autonomous operator who thrives owning outcomes across cultures and time zones. You care about proving business impact and building trusted executive partnerships in French and English.

Requirements

• Full professional fluency in French and English
• Based in the UK and able to work European business hours
• Experience owning Enterprise post-sale value, retention and expansion
• Strong executive-facing written and verbal communication skills
• Experience building repeatable CS playbooks and processes
• Data-informed mindset with ability to turn insights into recommendations
• Comfort operating independently across time zones in a fast-paced environment
• CRM proficiency for account tracking and renewal forecasting, Salesforce preferred
• Experience with BI tools such as Hex to analyze and present insights
• Strong working knowledge of Slack for async cross-functional collaboration
• Familiarity with AI-native workflows and comfort experimenting with new tools