Customer Support Representative

Highlights

• Support users of AI video creation used by 25M+ people worldwide daily.
• Solve product issues and guide users with clarity and empathy.
• Spot bugs and refund cases and escalate via fast workflows.

What they offer

• Competitive salary in USD, reviewed as you grow
• Access to Higgsfield products and internal AI tools
• Breakfast, lunch and good coffee
• Full-time position with high ownership and growth potential

Ideal candidate

Empathetic, high-energy communicator who stays calm under pressure, thrives in fast always-on environments, and cares deeply about making users happy.

Requirements

• Excellent written English (C1)
• 1+ year experience in customer support, moderation, or live chat
• Strong communication skills and ability to stay calm under pressure
• Fast learner with ability to understand new tools, products, and workflows
• Attention to detail and reliability handling multiple conversations at once
• Ownership, consistency, and drive to make users happy